Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
AURSCP001 Mapping and Delivery Guide
Provide information to customers on automotive refinishing products
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | AURSCP001 - Provide information to customers on automotive refinishing products |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes required to provide basic information to customers on automotive refinishing products, including information on surface preparation, fillers, coatings and polishes. It requires knowledge of automotive body repair and refinishing products.It applies to customer service and sales personnel working in the automotive sales and service industry.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Assessors must satisfy NVR/AQTF assessor requirements. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting. Assessment must include direct observation of tasks. Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to having provided information to customers on automotive refinishing products in an automotive sales and service workplace, e.g. sales invoices. Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application. The following should be made available: automotive sales and service workplace or simulated workplace commercially realistic range of refinishing products documentation relating to range of refinishing products, such as inventory lists, price lists, delivery costs and details of available services workplace procedures relating to customer service three different customers with different information requirements relating to refinishing products. |
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Prerequisites/co-requisites | |||
Competency Field | Sales and Parts, Administration and Management |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Access and interpret information on refinishing products |
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Element: Identify customer requirements relating to refinishing products |
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Element: Provide information to customer on refinishing products |
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Element: Access and interpret information on refinishing products |
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Element: Identify customer requirements relating to refinishing products |
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Element: Provide information to customer on refinishing products |
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